Privacy policy

At Arabinova, your privacy and trust are extremely important to us. We are committed to protecting your personal information and ensuring a safe, smooth shopping experience for every customer across Saudi Arabia. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

We collect only the information needed to process your order and provide better customer service. This may include:

Personal Details
Your name
Phone number
Email address
Delivery address
WhatsApp contact details

Order Information
Products you purchase
Payment method (COD only)
Order history

Technical Information
IP address
Browser type
Device type
Basic website analytics

We do not collect your bank or card information since we use Cash on Delivery (COD) only.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Verify your address and contact details

• Communicate with you about your order

• Provide customer support

• Improve our products and services

• Share delivery updates

• Send optional promotional messages (only if you agree)

Your information is used only for business purposes related to Arabinova.

How We Share Your Information

We do not sell, rent, or share your personal data with any third party for marketing purposes.

We only share your information with:

• Delivery partners (to deliver your order)

• Customer support team

• Technical service providers (website hosting or analytics)

All partners are required to protect your information and use it only for the purpose of completing your order.

Data Security

We take strict steps to protect your data, including:

• Secure website hosting

• Encrypted communication channels

• Limited access to customer information

• Internal policies to protect data

Although we do our best to keep your data safe, no digital system can be guaranteed 100% secure.
However, we work continuously to enhance our safety measures.

Cookies & Website Tracking

Our website may use cookies to:

• Improve your browsing experience

• Remember your preferences

• Analyze website performance

• Load pages faster

You can choose to accept or decline cookies through your browser settings.

Your Rights as a Customer

As an Arabinova customer, you have the right to:

• Request a copy of the information we have about you

• Update or correct your personal details

• Request deletion of your data

• Unsubscribe from promotional messages

• Ask questions about how your data is stored or used

To exercise any of these rights, simply contact us through WhatsApp or email.

Data Retention

We store your information only as long as it is needed for:

• Order processing

• Legal or accounting requirements

• Customer service and support

Once your data is no longer needed, we safely remove or anonymize it.

WhatsApp Communication

When you contact us on WhatsApp:

• We store your messages for customer service records

• We use your information only for support and order updates

• We do not use your number for spam or share it with third parties

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new rules, improvements, or changes in our services.
Any updates will be posted on our website, and the latest version will always apply.

Contact Information

If you have any questions about our Privacy Policy or want help with your personal data, you can reach us anytime.

Address: Jeddah, Saudi Arabia
WhatsApp: +966552738923
Email: info.arabinova@gmail.com