Terms of service

Welcome to Arabinova. By visiting our website, placing an order, or communicating with us through WhatsApp or email, you agree to the Terms of Service described below. These Terms are designed to ensure a safe, transparent, and enjoyable shopping experience for all customers in Saudi Arabia.

Acceptance of Terms

By using our website or purchasing any product from Arabinova, you agree to follow these Terms of Service.
If you do not agree with any part of these Terms, please stop using our website immediately.

Eligibility to Use Our Services

To place an order with us, you confirm that:

• You are at least 18 years old

• You provide correct and complete information

• You will be available to receive the order

• You agree to pay the full Cash on Delivery (COD) amount at the time of delivery

Fake, incomplete, or misleading information may result in order cancellation.

Order Process & Confirmation

When you place an order:

• We will confirm your order through WhatsApp or email

• Our team may contact you to verify your address or details

• Orders may be canceled if we cannot reach you

Arabinova reserves the right to accept or decline any order for reasons including product availability, incorrect information, or suspected misuse.

Payment Terms

We offer Cash on Delivery (COD) across Saudi Arabia.
By placing an order, you agree to:

• Pay the full amount when the courier delivers your item

• Be available on the delivery date

• Answer courier calls when they attempt delivery

Failure to receive the order may result in cancellation and may affect your ability to place future COD orders.

Shipping & Delivery

Arabinova offers:

• Free delivery across all KSA

• Delivery within 3 to 5 business days

Delivery times may vary due to:

• Public holidays

• Weather conditions

• Courier delays

• High-volume seasons

We always try to deliver your order as quickly as possible.

Product Information & Availability

We work hard to provide accurate product images, descriptions, and details.
However:

• Colors may vary slightly due to lighting or screen settings

• Sizes may differ slightly based on manufacturing variations

If a product becomes unavailable after you place an order, we will contact you for a replacement or cancellation.

Returns & Refunds

Our Return & Refund Policy provides:

• 7-day easy returns

• 2-day refund processing after item approval

Items must be unused, in original packaging, and in good condition.
For detailed guidelines, please read our Return & Refund Policy.

User Responsibilities

When using our website or placing an order, you agree to:

• Not misuse the website

• Not attempt to harm the website systems

• Not place fake or fraudulent orders

• Provide accurate information only

Violation of these terms may result in account restrictions or order cancellation.

Limitation of Liability

Arabinova is not responsible for:

• Delays caused by courier companies

• Damage that occurs after delivery

• Incorrect addresses or missed deliveries

• Unauthorized access to your account or device

We always strive to provide safe and reliable service, but some factors are beyond our control.

Changes to Terms

Arabinova may update these Terms of Service at any time.
The most recent version will always be available on our website.
Continued use of our services means you accept the updated Terms.

Contact Information

If you have any questions about these Terms, please contact us.

Address: Jeddah, Saudi Arabia
WhatsApp: +966552738923
Email: info.arabinova@gmail.com