Return and refund policy

At Arabinova, we want every customer in Saudi Arabia to enjoy a smooth and worry free shopping experience. If something is not right with your order, we are here to help. This Return and Refund Policy explains how returns work and what you can expect from us.

Our Promise to You

Customer satisfaction is our top priority. We offer an easy 7 day return policy and fast refund processing so you can shop with confidence.

Return Eligibility

You can request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:

• In unused condition

• In original packaging

• Clean and undamaged

• With all accessories, manuals, or tags (if included)

Products that are used, damaged, or missing parts may not qualify for a return.

How to Request a Return

If you want to return an item, simply contact us on WhatsApp or email.
Our support team will assist you step by step.

Please provide:

• Your full name

• Order number

• Product photos

• Reason for return

After review, we will arrange pickup from your location.

Return Approval & Inspection

Once the returned item reaches our warehouse, our quality control team inspects it.
After approval, we will notify you that your refund is being processed.

If the item does not meet the return conditions, we will inform you with a clear explanation.

Refund Processing

Refunds are processed within 2 days after the returned product is approved.

Refunds may be issued through:

• Bank transfer

• Wallet/store credit

• Any method agreed upon during support conversation

If you prefer an exchange instead of a refund, we can arrange that, depending on stock availability.

Damaged, Defective, or Wrong Items

If your order arrives:

• Damaged

• Defective

• Not the item you ordered

Please contact us within 24 to 48 hours with photos or videos.
We will arrange a free replacement or return as quickly as possible.

You will not be charged for returning damaged or wrong items.

Non Returnable Items

Certain items may not be accepted for returns, including:

• Items used or damaged by the customer

• Products without original packaging

• Items returned after 7 days

• Hygiene-related items (if opened)

If a product is non returnable, our team will inform you clearly.

Customer Responsibilities

To make the return process smooth, please:

• Keep the product safe until pickup

• Answer courier calls

• Provide accurate address and contact details

• Pack the item securely before returning it

This helps us complete your return and refund faster.

Contact Information

If you need any help regarding returns or refunds, our team is always available.

Address: Jeddah, Saudi Arabia
WhatsApp: +966552738923
Email: info.arabinova@gmail.com